The level of service you deserve

If you had to name the most important thing you’d consider when choosing an IT provider or website developer for your business, what would it be? Is it reliability? Is it able to ensure that your technology and data will always be accessible, consistent, and secure? That’s likely to be on top of the list. You’ve got to be confident that you can trust them, right?

Trust is at the heart of every interaction, and in business, it takes centre stage. At Bravesight, your success is our priority. As a team, providing excellent service to our clients is most important. It’s what we enjoy and what we stand for, and for us, that is an ongoing focus. From the moment we first meet, you’ll find out that we like to work with you as a partner, not just a supplier.

We know that our clients are the essence of our business and our most valuable stakeholders. That’s why we strive always to meet or, even better, exceed expectations with every interaction. If you trust us with your business, we not only hugely appreciate it, we’ll also make sure it is the beginning of an ongoing and rewarding relationship.

Accountability and commitment to our customers are some of the values we hold high, and we continuously look for opportunities to help create growth and positive change for your business. A connection with us develops from the initial contact through service delivery, execution, care, and support.

We’re here to help.

When we develop a website or e-commerce solution for you, we don’t want to part ways and leave things to chance once it’s been launched. From that moment forward, we are here to help you maintain and optimise things, and make sure it stays safe and secure. When we take care of your IT operations, we will provide a customised solution that best fits your needs, and we’ll be there when you need us.

With our service-level agreement, or SLA for short, we ensure that your solution operates at its best. Simply said, an SLA is a contract that establishes a set of deliverables that we agree to provide to you. It explains our terms of trade and is a blueprint of the service we will provide. It covers maintenance, technical support, backups, updates, disaster recovery and bug fixes. In other words, everything you need to keep things running smoothly.

More than fighting fires

Whether we have built you a website, offer you hosting, or you’ve come to us for a comprehensive IT solution, you can count on our team to be proactive trouble-shooters. We review your project and platform regularly, identify existing bottlenecks, and provide recommendations for improvement to prevent issues in the future.

For us, it’s a commitment where we will keep adding value. We include regular meetings or catch-ups with you, and not just ringing the alarm bells when things go wrong. It will give you the confidence that ongoing maintenance is taken care of and that bugs, hackers and other issues are kept at bay.

As a multi-disciplined team of digital marketing and business strategy specialists, we focus on more than one aspect of the business. Our approach is quite different from many other marketing companies, as our focus is not on a quick fix.

With a range of in-house skills which includes market research and insights, brand creation and design, software development, marketing strategy through to sales process development and training, we help our clients get things right consistently.

If you want to work with a team of creative tech advisors that offers much more than just a repair service, get in touch and let’s tee up a meeting. The number to call is 0800 288 867, and we look forward to connecting with you.

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